Welcome to White Wagon Coffee Roasters, your go-to source for high-quality coffee products and exceptional service. In this page, we will outline our refund policy and terms of service to ensure complete transparency and customer satisfaction.
At White Wagon Coffee Roasters, we strive to provide the best possible experience for our customers. If you are not completely satisfied with your purchase, we offer a hassle-free refund policy within 30 days of your order being delivered.
Eligibility for Refund
To be eligible for a refund, please ensure that:
- The product is unused and in its original packaging.
- You provide a valid proof of purchase or order confirmation.
How to Initiate a Refund
If you meet the eligibility criteria, please reach out to our customer support team at [email protected] or through our contact page. We will guide you through the simple process of initiating a refund.
Refund Process and Timeline
Once your request for a refund is received, our team will review it and notify you of the approval or rejection. If approved, the refund will be processed within 5-7 business days and the funds will be credited back to your original payment method.
Please note that the refund timeline may vary depending on your payment provider.
While we aim to make our refund policy as flexible as possible, certain products may be non-refundable. These include:
- Opened or used coffee packages.
- Perishable or consumable items.
- Gift cards and promotional items.
Terms of Service
By using the White Wagon Coffee Roasters website and placing orders with us, you agree to adhere to the following terms of service:
1. Account Registration
You must create an account to place an order. It is your responsibility to provide accurate and up-to-date information during the registration process, including your name, contact details, and delivery address.
2. Order Acceptance
All orders placed through our website are subject to acceptance. We reserve the right to cancel or refuse any order at our discretion.
3. Pricing and Payment
All prices listed on our website are in the local currency (USD) and inclusive of any applicable taxes. Payment for your order can be made through secure payment gateways provided by trusted partners.
4. Shipping and Delivery
We offer reliable shipping options to ensure timely delivery of your coffee products. It is important to provide accurate shipping information to avoid any delays or issues.
5. Intellectual Property
The content, images, and branding associated with White Wagon Coffee Roasters are protected by intellectual property laws. You may not use, reproduce, or distribute any materials without our prior written consent.
6. Privacy and Data Security
7. Contact Us
If you have any questions or need further assistance regarding our refund policy, terms of service, or any other inquiries, please don't hesitate to reach out to our friendly customer support team. We are here to help!
Thank you for choosing White Wagon Coffee Roasters for all your coffee needs. We look forward to serving you with passion and excellence!